HOW TO ENHANCE YOUR FACEBOOK ACCOUNT

The Visual Opportunity

When Facebook moved the navigation into the left column and added the Photostrip, I wrote how you could optimize your Facebook page for visual branding.

And when Timeline was rolled out for personal profiles, I also wrote how you can customize your cover photo and profile picture.

With each new overhaul of Facebook pages, there have been increased opportunities for brands to use imagery to better promote their offerings and create visual interest, and Timeline for pages is no different.

Establishing a consistent look and feel across pages and personal profiles, Timeline for pages provides significantly more opportunities to create a visually compelling page, starting with the masthead.

Timeline page masthead: The cover photo, profile picture and custom tab images.

In this article, I focus on five key areas where imagery can be used most effectively:

• Cover photo
• Profile picture
• Custom tab images
• Highlighting posts
• Milestones

#1: The Cover Photo: Your Biggest Branding Opportunity

The most visually significant change in Timeline for pages is the addition of the cover photo, an 851 x 315 pixel area where you can upload a single image.

In creating your cover photo image, Facebook advises:

• Use a unique image that represents your page. This might be a photo of a popular menu item, album artwork or a picture of people using your product. Be creative and experiment with images your audience responds well to.
• Use the cover photo to bring a strong visual impact to your page by extending your brand with lifestyle imagery, product images or a description of your services.

For examples, see the Cairns & Great Barrier Reef cover photo (and profile picture):

Cairns & Great Barrier Reef uses an evocative photo to convey the beauty of the Great Barrier Reef.

Coca-Cola cover photo (and profile picture):

Coca-Cola incorporates lifestyle imagery with its instantly recognizable brand.

Inhouse Advertising cover photo (and profile picture):

Inhouse Advertising uses the space for imagery and a description of their services.

What Facebook DOESN’T Want You to Do With Your Cover Photo
Facebook has strict guidelines about the cover photo:

• No promotions, coupons or advertisements
• It shouldn’t be primarily text-based or infringe on anyone else’s copyright
• No price or purchase information, such as “40% off” or “Download it at our website”
• No contact information, such as web address, email, mailing address or other information intended for your page’s About section
• No references to user interface elements, such as Like or Share, or any other Facebook site features
• No calls to action, such as “Get it now” or “Tell your friends”

I strongly advise you to adhere to the above guidelines. Facebook doesn’t state what it will do if your cover photo doesn’t follow the rules, but I wouldn’t want to risk finding out!

#2: The Profile Picture: The Hardest-Working Image on Facebook

In the previous page format, the profile picture was your page’s “hero” image, a 280 x 540 pixel area in the upper-left corner of your page.

What Facebook still calls the “profile picture” is now a 125-pixel square image that is inset into your cover photo in the lower-left area. The profile picture now does triple duty:

An extension of the cover photo.

The thumbnail icon that accompanies your posts on your page and other pages.

The main brand image used in the Facebook app for iPhones and other mobile devices.

It’s important to take all three contexts into account when creating your profile picture graphic, making sure the image works nicely with the cover photo, as your brand’s 50 x 50 pixel icon accompanying page posts, and on the Facebook mobile app.

Here are some fine profile picture examples:

Ben & Jerry’s profile picture integrates nicely with the cover photo, and makes a great thumbnail icon.

Ben and Jerry's profile picture integrates well with the cover photo.

The Macy’s page both integrates well with the cover photo (check out how they turn the square white profile picture into a Macy’s bag) and works as a well-branded thumbnail image.

Macy's cleverly integrates the profile picture and cover photo.

The Amsterdam Printing page does an excellent job of integrating the profile picture so that it extends the cover photo, and provides a great brand icon.

Amsterdam Printing does a great job integrating the profile picture and cover photo.

The Old Spice profile picture appears to be semi-transparent with the volcano extending into it.

Old Spice's profile picture appears to be semi-transparent.

A clever integration of your cover photo and profile picture is the challenge. For a detailed tutorial on how to more easily achieve an effect similar to what Old Spice, Amsterdam Printing or Macy’s Pages do, read my tutorial.

NOTE: Although the profile picture is displayed at 125 x 125 pixels, Facebook requires that the image you upload be 180 x 180 pixels, which it then resizes. And, of course, make sure your profile picture graphic is a square.

#3: Custom Tab Images: Make Sure You Take Advantage of These

This is one of the major improvements of Timeline for pages. Facebook has moved the navigation to your Facebook and custom tabs back to the top, below the cover photo. Where before you had your navigation as tiny 16 x 16 pixel icons with the tab name in the left column, now you have a maximum of four tabs prominently displayed at 111 x 74 pixels PLUS the tab name below the image.

Here are a few important things to keep in mind about the custom image tabs:

• You can’t change or reposition the “Photos” tab (which displays the most recently uploaded image).
• You can display a maximum of four tabs (including the Photos tab). Your remaining tabs are displayed when the user clicks the “arrow” icon to the right of the tab images.
• If you opt for fewer than four displayed tabs, the “About” info occupies the extra space.
  

  Armani has only two tabs displayed.
  

  The New York Times displays three tabs.
• You can create your own graphics for any custom tab images EXCEPT Facebook’s own apps (Photos, Notes, Events, Videos, Links).

TIP: Use the messaging in your custom tab image in conjunction with the tab’s title that displays below the Image. For example, on the HyperArts Timeline page, the custom image tabs and tab names reinforce each other.

HyperArts uses the custom tab images and tab names to reinforce each other.

How to Customize the Custom Tab Images

To edit your tab images, just click the arrow to the left of the three or four images.

To edit custom tab images, click the arrow next to the number of available tabs.

IMPORTANT: Page admins will see ALL of their tabs revealed by clicking the arrow. Other users will see a maximum of 12 tabs (including Photos), with 4 displayed and 8 hidden.

Next, mouse over the custom tab image you wish to change, and click the “pencil” icon that appears in the top-right corner and select “Edit Settings” from the contextual menu.

Clicking the "pencil" icon pops up the contextual menu.

In the pop-up dialog, click “Change”.

This will open a new tab or window where you see the current tab image.

Click “Change” to select and upload a new image.

Once you upload the new image and see it displayed in this new tab/window, return to the original tab/window.

Click the “Okay” button. Done!

Create Your Custom Tab Images to Fit Your Overall Branding

Make sure you pay attention to how all the graphic elements in your Timeline masthead work together to form a unified whole. You can even “control” what the Photos tab image is by reuploading the image you want there after any other images are uploaded. This is a bit obsessive, but it’s within your power!

Besides opting to display only three tabs, the New York Times has a cool correspondence between the red stairs and the “TimesTalks” custom tab image.

New York Times Timeline masthead.

On the HyperArts fan page, I went for the fully integrated, obsessive approach.

HyperArts goes for full visual integration and semi-transparent profile picture.

The Armani page goes minimal, and I like it. Notice they opt for only two tabs, keeping it simple.

Armani keeps it minimal, to great effect.

The Evian page creates a very nice unified branding with a clean design and consistent pink/white palette.

Evian's page has a clean and focused look, from cover photo to tabs.

On the American Express page, we see visually unified, icon-based custom tab images.

American Express uses informative icons for its custom tab images.

Strive to achieve a unified, compelling and eye-catching effect on your Timeline page masthead.

#4: Highlighting Posts to Create Visual Interest

Many users and page admins have found Timeline’s new way of displaying user and page posts cluttered, confusing and counterintuitive. Where before users could view all posts—by the page or by other users—in a chronological sequence, in the new Timeline format this sequence is broken up and often hard to follow.

However, page admins can use the new “highlight” feature to bring a bit of order to the chaos!

Use the Highlight Feature to Create Visual Organization

You can highlight any page status by clicking the “star” icon that appears in the top-right area when you mouse over one of your updates. (To remove the highlight on a status, just click the Highlight star again.)

Highlight a page status to attract attention and provide visual organization.

When you highlight a page status, it then occupies two columns in your Timeline, breaking up the monotony of the two columns as well as attracting more attention to that particular status.

The highlighted status, with its strong image, expands to two columns.

Tip #1: If you want each month more clearly delineated visually, you can edit the date of a highlighted status so that it appears first or anywhere in the chronology you want it to appear.

Tip #2: If your status update includes a Photo Album, the update will display the first image and include below it a row of thumbnails of the other pictures in the album, as you can see on the Livestrong page.

Livestrong status update with Photo Album.

Highlighting is a great way to combat the visual chaos of Timeline’s layout.

#5: Create Milestones to Make Your Page “Sticky”

Another way to break up the two-column layout and create a more compelling experience is to use the new “Milestones” feature.

Brands can create Milestones—incorporating pictures and text—for various significant events in their histories. Check out how the Macy’s Page and the Ford Page use Milestones to visually organize their content and keep users on the Page with great archival photos.

Macy's uses Milestones to create a more compelling page.

Ford utilizes Milestones to create interesting content and add variety to its Timeline.

And The New York Times Page has a wealth of content from which to create Milestones, in both one- and two-column formats.

The New York Times makes great use of Milestones.

How to Create a Milestone on Your Timeline Page

To create your first Milestone, just click on the “Milestone” option where you create status updates.

Click "Milestone" to create your first Milestone.

Before you can create Milestones, you have to establish a benchmark date—birth year, company started, company founded, etc. Facebook makes this easy by displaying a pop-up dialog the first time you click the “Milestone” link.

Select one of the available options for your page subject's inception.

Once you establish an inception date, you can then create Milestones. Of course, I encourage you to utilize imagery in your Milestones and create as many as you want, the more the merrier!

The takeaway: Imagery takes center stage in timeline!

As you can see from the above examples, the new Timeline for pages format provides far more opportunities for visually branding your page. It’s up to you to take advantage of these opportunities.